Inbound Retention Specialist - Sales
New
Y
YelpAdvertising Sales
It is required that the candidate resides in the Western region of the United States, Pacific or Mountain time zonesFull-TimeMiddle
Salary$50,000 + performance based incentives
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years of relevant client facing experience
- Required Skills
- Time ManagementCustomer SuccessAccount Management
Requirements
- Bachelor's degree OR 3+ years of relevant client-facing experience.
- Technical proficiency with computers and information systems.
- Strong verbal and written communication skills.
- Proven problem-solving and troubleshooting abilities.
- Excellent time management and organizational skills.
- Experience in account management, sales, advertising, or small business (preferred).
- Ability to handle tough conversations professionally and with a solutions-oriented mindset.
- Willingness to receive and implement feedback.
- Reliable, individual hardline high-speed internet connection (satellite and mobile hotspots not permitted).
Responsibilities
- Strengthen revenue retention by providing exceptional and timely customer support.
- Manage inbound phone queues to consult and educate current Yelp advertisers.
- Demonstrate value to clients by highlighting ad performance metrics and return on investment.
- Apply strong listening and conflict resolution skills to handle escalated client situations.
- Master Yelp advertising solutions to provide effective product recommendations and handle objections.
- Utilize Chatbench (internal LLM tool) to research, draft proposals, analyze data, and manage objections.
- Maintain high levels of organization in a fast-paced environment while meeting monthly performance goals.
View Full Description & ApplyYou'll be redirected to the employer's site
