Bilingual Phone Representative
New
P
Pearl TalentPediatric Healthcare
HondurasFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Native or C1+ Spanish (CEFR) and C1+ English (CEFR)
- Required Skills
- SalesforceCustomer serviceHubSpotGoogle WorkspaceSlackZendesk
Requirements
- Native or C1+ Spanish (CEFR) and C1+ English (CEFR) proficiency.
- Proven experience in outbound and inbound phone-based sales or telemarketing.
- Hands-on experience with CRM or sales software such as Salesforce or HubSpot.
- Experience with telephony or customer service platforms such as Zendesk.
- Demonstrated track record of meeting or exceeding individual sales or call-volume targets.
- Ability to clearly explain billing, insurance, or other complex financial information.
- Proficiency with Google Workspace and Slack.
- Experience in healthcare, telehealth, or patient-facing clinical environments preferred.
- Familiarity with patient onboarding, appointment scheduling, or insurance verification workflows preferred.
Responsibilities
- Handle inbound and outbound calls to prospective families for patient onboarding and appointment scheduling.
- Explain complex billing and insurance information clearly to families.
- Navigate objections and difficult conversations professionally.
- Ensure patients complete required post-call steps such as consent forms and diagnostic uploads.
- Act as a liaison between families and medical providers.
- Surface technical issues to product and engineering teams.
- Maintain high standards of CRM hygiene and reporting.
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