Guest Experience Representative
New
E
Emerald StayHospitality
Argentina-basedContractEntry
SalaryHourly $7.50 USD/ hour
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Job Details
- Experience
- 1-2 years
- Required Skills
- Customer service
Requirements
- 1-2 years of experience in short-term rental management, customer service in the hospitality industry, or a similar role.
- Familiarity with platforms like Airbnb, VRBO, Booking.com, and Expedia.
- Proficiency with property management tools such as Guesty, Rentals United, and Cloudbeds.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and a customer-oriented mindset.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Exceptional attention to detail and organizational skills.
- Flexibility to work varied shifts, including weekends and holidays, as needed.
Responsibilities
- Act as the primary point of contact for guests before, during, and after their stay.
- Handle inquiries and bookings across multiple platforms including Airbnb, VRBO, Booking.com, Direct Website, and Expedia.
- Respond promptly and professionally to guest messages, emails, and phone calls.
- Coordinate check-in and check-out processes to ensure a smooth guest experience.
- Address and resolve guest complaints or issues effectively and empathetically.
- Liaise with on-site teams, maintenance, and housekeeping to resolve any property-related issues.
- Maintain accurate records of guest interactions, reservations, and any issues in property management software.
- Assist in listing properties, updating listings, and management of listings on various rental platforms.
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