Enterprise Customer Success Manager
A
AiwynSaaS, Accounting Tech
Remote (US based)Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- A minimum of 4 years in Customer Success, Renewal Management, or Account Management, with a focus on enterprise-level SaaS customers for at least 2 years.
- Required Skills
- Data AnalysisSalesforceNegotiationCustomer SuccessHubSpotAccount Management
Requirements
- Minimum 4 years of experience in Customer Success, Renewal Management, or Account Management.
- At least 2 years of experience focusing on enterprise-level SaaS customers.
- Experience in early-stage startups and comfort with ambiguity.
- Proven ability to increase renewal rates and build effective renewal processes.
- Strong proficiency with CRM tools, specifically HubSpot or Salesforce.
- Ability to analyze large datasets to identify customer health trends.
- Strong negotiation and objection handling skills.
- High emotional intelligence with expertise in managing multiple stakeholders.
- Ability to travel up to 30% of the time.
Responsibilities
- Oversee customer onboarding, post-launch reviews, quarterly business reviews, and executive check-ins.
- Develop tailored success plans for enterprise customers to deliver tangible outcomes.
- Guide customers on maximizing solution adoption to drive long-term retention and expansion.
- Collaborate with the Customer Support team to address technical issues and customer inquiries.
- Travel on-site for executive check-in meetings.
- Design and refine renewal playbooks using data insights to support customer health.
- Partner with Sales and CS management to identify and pursue expansion opportunities.
- Share industry best practices with Product, Sales, and Marketing teams.
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