Customer Success Manager
New
T
talentplutoAI, Home Services
United StatesFull-TimeMiddle
Salary$100K-$130K base, $200K OTE
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Job Details
- Experience
- 2-4 years
- Required Skills
- Customer SuccessAccount Management
Requirements
- 2-4 years in customer success, account management, or another revenue-oriented role
- Strong commercial instincts with a focus on expansion and NRR
- Builder mentality with experience creating processes from scratch
- Comfortable with approximately 25% travel
Responsibilities
- Own retention and net revenue retention (NRR) across a portfolio of enterprise accounts
- Build the customer success function and playbook from the ground up
- Drive expansion revenue through upsell and cross-sell
- Partner with sales, product, and leadership to deliver strong customer outcomes
- Travel to customers as needed (approximately 25% of the time)
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