Multilingual Customer Success Manager (Portuguese & Spanish)
New
K
Keeper SecurityCybersecurity
United StatesFull-TimeMiddle
SalaryAbove market annual bonuses
Apply NowOpens the employer's application page
Job Details
- Languages
- Portuguese, Spanish, English
- Experience
- 1+ years
- Required Skills
- CybersecuritySalesforceCustomer SuccessSaaSAccount Management
Requirements
- 1+ years of experience in Account Management, SaaS Customer Success, or Sales roles.
- Strong technical knowledge of software integrations (SSO, Directory, etc.), implementation, and onboarding.
- Fluency in Portuguese and Spanish is strongly preferred; bilingual fluency in either will be considered.
- Experience working with and selling to Enterprise organizations and C-level executives.
- Proficiency with Salesforce.com.
- Strong communication and interpersonal skills, both written and verbal.
- Ability to manage multiple priorities with strict attention to detail.
- Undergraduate degree (BA/BS) preferred.
- Experience in the Identity and Access Management (IAM) industry is a plus.
- Demonstrated ability to anticipate customer challenges and solve problems proactively.
Responsibilities
- Manage a portfolio of assigned customer accounts to deliver consistent value across the entire lifecycle.
- Carry a revenue quota to meet or exceed sales targets within assigned accounts.
- Negotiate contract renewals, cross-sells, and upsells with clients.
- Conduct quarterly business reviews to establish business and technical goals and review potential.
- Build strong relationships with C-level executives and senior management.
- Resolve customer issues through troubleshooting and collaboration with internal Keeper Security teams.
- Perform data-driven analysis on customer portfolios to prioritize opportunity and risk.
- Act as a product expert and advisor on best practices for cybersecurity and password management.
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