IT Technician Team Lead
I
Intelligent Technical SolutionsIT Services
International, 8:00AM to 5:00PM, Pacific Standard Time (PST)Full-TimeLead
SalaryPay rate starts at $7.48/hr
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Job Details
- Languages
- English
- Experience
- 3 years of supervisory experience or 5 years in IT Support
- Required Skills
- Team management
Requirements
- Minimum 3 years of supervisory experience or 5 years in IT support.
- Excellent command of the English language (spoken and written).
- Availability to work 40 hours per week, including potential shifts outside of 8 AM - 5 PM PST.
- Home office with computer (Windows 11/Intel i5/i7 8th gen+, AMD Ryzen 5/7 2000+, or macOS 12+), 8GB RAM.
- Stable internet connection (at least 5 Mbps up/down).
- Quality headset with noise-cancellation.
- Smartphone capable of running Microsoft Authenticator.
- HD webcam and second monitor.
- Preferably 2 certifications from: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
- Ability to pass online behavior and cognitive assessments.
Responsibilities
- Lead day-to-day team operations by monitoring attendance, managing workload distribution, and ensuring coverage.
- Serve as the first point of escalation for complex tickets and high-priority client issues.
- Monitor team performance and queue health to identify and address bottlenecks.
- Oversee execution and quality of proactive maintenance tasks including patch and vulnerability remediation.
- Conduct weekly timesheet reviews and monthly 1-on-1 coaching sessions.
- Facilitate team meetings and maintain service board hygiene.
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