Client Lead
New
S
StorytellerB2B SaaS
Fully remote working anywhere in Canada!, Must align closely with US Eastern Time across weekdays.Full-TimeSenior
Salary95,000 - 110,000 CAD per year
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Job Details
- Required Skills
- Project ManagementArtificial IntelligenceData AnalysisTeam management
Requirements
- Proven direct people leadership experience, including setting standards and handling performance.
- Strong operational grip with the ability to manage several workstreams simultaneously.
- Numeracy and analytical ability to interrogate data and drive decision-making.
- Clear communication skills for explaining complex work to specialists and senior stakeholders.
- Systems thinking to improve operating mechanisms rather than relying on manual effort.
- Practical AI fluency for improving operational loops and quality.
- High agency and the ability to create forward motion in ambiguous environments.
- Attention to detail to spot small errors and weak handoffs early.
- Genuine interest in basketball and sport to understand the season's impact on priorities.
- Experience in client operations, delivery leadership, or high-volume environments.
Responsibilities
- Lead and develop the multidisciplinary team delivering work for the account.
- Maintain one clear operating picture across priorities, owners, deadlines, dependencies, risks, and decisions.
- Set the team's workload and standards, inspect delivery, and intervene early when quality or performance slips.
- Turn unclear requests into practical plans including scope, owner, and deadlines.
- Improve the internal operating system by streamlining processes and tools.
- Prepare concise client updates and lead delivery conversations, including incidents.
- Identify capability gaps and define needs for new processes or specialist hires.
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