Implementation Manager
New
I
Influ2MarTech, SalesTech
Remote work flexibility with no fixed working hours—work whenever and wherever suits youFull-TimeMiddle
SalaryProgressive commission structure and performance bonuses.
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Job Details
- Languages
- Advanced English proficiency
- Experience
- 4+ years of experience as a client-facing Project Manager, Implementation Manager, or Customer Success Manager (with strong onboarding experience); 2+ years in the MarTech or SalesTech space
- Required Skills
- Project ManagementRESTful APIsCustomer SuccessCRM
Requirements
- 4+ years of experience as a client-facing Project Manager, Implementation Manager, or Customer Success Manager (with strong onboarding experience).
- 2+ years in the MarTech or SalesTech space.
- Strong hands-on experience with CRMs, Marketing Automation Platforms (MAPs), APIs, webhooks, and system integrations.
- Advanced English proficiency.
- Strong communication skills for fostering stakeholder relationships.
- Strong project and time management skills to handle multiple simultaneous implementations.
- Proactive ownership and self-starter mindset in a fast-paced environment.
- Familiarity with sales engagement platforms (Outreach, Salesloft) and BI tools is a plus.
- Track record of identifying upselling or expansion opportunities is a plus.
Responsibilities
- Manage Influ2 implementations across a portfolio of clients, ensuring setup aligns with business objectives.
- Advise clients on best practices and help them integrate Influ2 into their existing workflows.
- Gather client requirements and translate operational workflows into technical configurations.
- Balance 15+ concurrent implementations across different levels of complexity.
- Articulate the value of Influ2 to key client stakeholders at all organizational levels.
- Collaborate with internal Product and Development teams to flag, track, and resolve product bugs or feature requests.
- Provide technical support and guidance to Customer Success Managers on complex account setups.
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