English Gaming Support Agent - Racing Simulator
New
5
5CACustomer Support
Albania, Algeria, Kazakhstan, Kosovo, Nigeria, South Africa, Tunisia, Uzbekistan, 10.00 - 19.00 CESTFull-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English (minimum C1)
- Required Skills
- TroubleshootingCustomer support
Requirements
- Advanced level (C1) in written and spoken English.
- Reside in Albania, Algeria, Kazakhstan, Kosovo, Nigeria, South Africa, Tunisia, or Uzbekistan.
- In-depth knowledge of video games.
- Understanding of racing simulator rigs, peripherals, force feedback, and settings.
- Own a modern gaming PC/laptop with Windows 11 (excluding S Mode).
- Hardware requirements: 8GB RAM, CPU Mark of 9220 or higher (8th Gen Intel/2nd Gen Ryzen), GPU with G3D Rating of 4806 or higher.
- Internet speed: Minimum 15 Mb/s download/upload with latency under 120 ms.
- Have a dedicated quiet workspace at home.
- Smartphone capable of 2FA (Android 10+ or iOS 16+).
- Fast learner with strong troubleshooting skills and ability to take initiative.
- Experience with SimHub software is preferred.
- Customer service experience is a plus.
Responsibilities
- Resolve customer support issues related to account, technical, purchase, and gameplay queries for the Assetto Corsa game.
- Maintain up-to-date knowledge of the client's newest projects, releases, and branding.
- Collaborate directly with the client and their team.
- Complete assisted training modules to develop and improve skills.
- Support players in enjoying and troubleshooting game experiences.
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