German / English Gaming Support Agent
5
5CAGaming, Customer Support
Albania, Bosnia, Egypt, Georgia, Kosovo, Paraguay, Serbia & TurkeyFull-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- German (C1 minimum), English (B2 minimum)
- Required Skills
- TroubleshootingTechnical supportCustomer support
Requirements
- Advanced German proficiency (C1 minimum).
- Intermediate English proficiency (B2 minimum).
- In-depth gaming knowledge.
- Must own a PS4, PS5, Xbox One, Xbox Series X, Nintendo Switch, or a modern gaming PC/laptop.
- Dedicated quiet workspace located within your residence.
- Minimum internet speed of 15 Mb/s download and upload with latency < 120 ms.
- Minimum 8 GB RAM.
- Windows 11 (excluding S Mode) or macOS 13.0 or newer.
- Processor with CPU Mark of at least 9220 (Intel 8th Gen or Ryzen 2nd Gen or above).
- GPU with G3D Rating of 4806 or stronger.
- Smartphone for 2FA running Android 10.0+ or iOS 16.0+.
Responsibilities
- Handle customer support issues for an assigned game studio.
- Help players with account and technical issues.
- Resolve purchase- and gameplay-related queries.
- Collaborate with a team of agents under the guidance of a Team Lead and Operations Manager.
- Participate in assisted training modules to develop skills.
- Stay informed on client projects, updates, past releases, and branding.
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