Remote Gaming Support Agent Japanese/English
New
B
Boardroom AppointmentsGaming Customer Support
Japan, Malaysia, Philippines, Bosnia and Herzegovina, Morocco, Portugal, Serbia or TurkeyFull-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Japanese (advanced, N1 or N2), English (intermediate, B2 minimum)
- Required Skills
- TroubleshootingTechnical supportCustomer support
Requirements
- Advanced Japanese (N1 or N2)
- Intermediate English (B2 minimum)
- In-depth gaming knowledge
- Own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch, or modern gaming PC/laptop
- Dedicated quiet workspace at home
- Internet speed: Minimum 15 Mb/s download and 15 Mb/s upload
- Latency < 120 ms internationally
- 8 GB RAM minimum
- Windows 11 (excluding S Mode) or macOS 13.0+
- CPU Mark of at least 9220 (8th Gen Intel or above; 2nd Gen Ryzen or above)
- GPU with G3D Rating of 4806 or stronger (e.g., GTX 760)
- Smartphone for 2FA (Android 10.0+ or iOS 16.0+)
Responsibilities
- Handle customer support issues for an assigned game studio
- Assist players with account and technical troubleshooting
- Resolve purchase- and gameplay-related queries
- Stay updated on client projects, past releases, and branding
- Collaborate with a team of agents under the guidance of a Team Lead and Operations Manager
- Participate in assisted training modules to improve skills
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