Call Center Engagement Specialist
New
H
Habitat HealthHealthcare
Remote, candidates must be located in Mountain or Pacific time zone, Mountain or Pacific time zoneFull-TimeMiddle
Salary23 - 31 USD per hour
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Job Details
- Languages
- Spanish
- Experience
- 3-5 years
- Required Skills
- SalesforceMicrosoft Office SuiteActive listening
Requirements
- 3-5 years of experience in a healthcare call center, telephonic enrollment, or customer engagement environment.
- Reside in Mountain or Pacific Time zone.
- Demonstrated ability to build trust over the phone with older adults and family caregivers.
- Strong phone etiquette and interpersonal skills.
- Comfort working in a metrics-driven, high-volume call environment.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite, CRM systems (Salesforce), and Contact Center systems.
- Bilingual skills in Spanish are strongly preferred.
- Prior experience with PACE, Medicare Advantage, DSNP, or Medi-Cal enrollment is preferred.
- Familiarity with TPMO/CMS marketing compliance requirements is preferred.
- B.S./B.A. degree in healthcare, Business Administration, or Marketing is preferred.
Responsibilities
- Serve as the central telephonic point of contact for prospective participants, caregivers, and referral partners.
- Make outbound follow-up calls to prospects and answer inbound inquiries regarding PACE services and eligibility.
- Articulate the unique value proposition of Habitat Health's PACE model.
- Assess preliminary eligibility and guide seniors through the enrollment process, including Medi-Cal applications.
- Coordinate warm handoffs to local Enrollment and Outreach Specialists.
- Manage high-volume inbound and outbound activity while meeting personal and team conversion goals.
- Maintain accurate documentation in CRM and Contact Center systems.
- Ensure compliance with CMS, DHCS, and internal marketing policies.
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