Concierge - Call Center
New
A
American Specialty Health IncorporatedHealthcare Services
United StatesFull-TimeMiddle
Salary18 USD per hour
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Job Details
- Experience
- 1 year Experience with Call Center or Customer Service operations, preferably in a Managed Care or Health Care environment required.
- Required Skills
- SharePointMicrosoft ExcelMicrosoft OfficeCustomer serviceTechnical support
Requirements
- High School Diploma or GED certificate.
- 1 year of experience in call center or customer service operations.
- Computer proficiency in MS Office including Outlook, Word, Excel, and SharePoint.
- Demonstrated ability to learn and use multiple internal and external systems.
- Excellent interpersonal communication and listening skills.
- Ability to organize, prioritize, and multi-task effectively.
- Experience in a Managed Care or Health Care environment is preferred.
- 3 years of general office experience including administrative support and project management is preferred.
- Must have a dedicated home work area with a consistent 50 down/10 up Mbps minimum internet speed.
Responsibilities
- Receive and respond to inquiries via telephone, email, chat, and other digital platforms.
- Utilize defined criteria to determine eligibility and relay accurate program information.
- Collect and enter detailed information into company systems while maintaining confidential records.
- Coordinate and facilitate appointments while navigating licensure requirements and program prerequisites.
- Guide participants through pre-visit requirements and provide technical support for virtual platforms.
- Review systems to determine member cost share and facilitate payment collections.
- Maintain up-to-date knowledge of program policies and adapt to frequent procedural updates.
- Assist virtual therapists with troubleshooting access-to-care and scheduling issues.
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