Customer Relations & Event Support Specialist
New
L
Lava IslandEntertainment, Family Play
Work fully remote from Georgia or Connecticut, Availability starting at 6:30 AM ETFull-TimeMiddle
Salary22 - 25 USD per hour
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Job Details
- Required Skills
- Customer support
Requirements
- Residence in Georgia or Connecticut
- Availability starting at 6:30 AM ET, including Friday, Saturday, and Sunday
- Reliable internet connection at your remote workspace
- A quiet, professional workspace at home
- Ability to remain calm and professional in high-pressure situations
- Must be 18 years or older
- Pass a background check
- Warm and guest-focused disposition
- Clear, confident communication skills in writing and on the phone
- Comfortable with technology and quick to learn new tools
Responsibilities
- Manage and respond to incoming text messages professionally and efficiently.
- Answer party-related questions for guests who have already booked their events.
- Coordinate callback times with potential party hosts and schedule follow-ups.
- Assist guests with rescheduling parties and finalize details on bookings made in person.
- Support guests through escalations, staying calm with upset customers and communicating with park managers.
- Loop in the right people at the right park to resolve issues.
- Coordinate with each park’s onsite team for location-specific inquiries.
- Pull and generate daily reports to help onsite teams stay on top of their day.
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