Student Accounts Contact Center Agent I
New
L
Liberty UniversityHigher Education
United StatesFull-TimeEntry
Salary17.31 - 20.19 USD per hour
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Job Details
- Languages
- Spanish, American Sign Language
- Required Skills
- SharePointMicrosoft ExcelCustomer service
Requirements
- Ability to work a flexible schedule, including days, evenings, and weekends.
- Excellent and detail-oriented communication, arithmetic, and organizational skills.
- Proficiency with calculators and computer software, including Microsoft Word, Excel, and Outlook.
- Ability to articulate and defend the unique Christian educational mission of the University.
- Must not be in default on any federal student or parent loan.
- Must not be convicted of crimes involving the misuse of federal, state, or local government funds.
- Ability to pass internal Banner software training and tests.
- Ability to adhere to federal, state, and institutional compliance and confidentiality policies.
- Bachelor’s degree preferred.
- Financial Aid experience preferred.
- Fluency in Spanish or American Sign Language preferred.
Responsibilities
- Serve as a primary contact via phone, live chat, and email for students seeking financial aid information.
- Perform proactive outbound calls to provide students with updated financial aid status information.
- Complete SharePoint tasks and follow up with students on specific account matters.
- Work effectively as a team member while representing the department professionally.
- Articulate and defend the Christian educational mission and vision of the University to various groups.
- Attend all required training events to remain current on financial aid policies.
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