Customer Operations & Patient Support Manager
New
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NovartisPharmaceutical, Healthcare
Remote Position (USA), Remote, US, 12:00 PM EST – 8:00 PM ESTFull-TimeManager
SalaryUSD 108500 - 201500 / year
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Job Details
- Languages
- English
- Experience
- Minimum of 3 years
- Required Skills
- Customer support
Requirements
- Bachelor’s degree preferred.
- Minimum of 3 years in customer support or patient-facing experience.
- Understanding of the pharmaceutical industry and healthcare business service offerings.
- Proven track record of successful team collaboration and delivery of results.
- Ability to work an 8-hour shift from 12:00 PM EST to 8:00 PM EST.
- Availability to provide holiday support.
- Supply Chain or Logistics experience is considered a plus.
Responsibilities
- Support end-to-end, commercial and clinical order management and patient support services administration for all treatment centers within an assigned US geography.
- Serve as a knowledgeable, single point of contact for all inquiries regarding order logistics and patient support services.
- Conduct inbound and outbound communication to ensure timely and accurate service support for patients and caregivers.
- Collaborate cross-functionally with cell therapy operations, supply chain, manufacturing, quality assurance, legal, regulatory, commercial, and medical teams.
- Identify and process Potential Adverse Events in accordance with company training and protocols.
- Facilitate training for hospital account teams on Patient Support Services and ordering procedures.
- Build and maintain relationships with prescribers, nurse coordinators, social workers, and finance teams at treatment centers.
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