Netsuite Support & Optimization Senior Consultant
New
C
CrossCountry ConsultingAdvisory and Consulting
Must be based in the PhilippinesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Artificial IntelligenceNetSuiteTechnical support
Requirements
- Bachelor's degree in Business, Accounting, Finance, or related field.
- 3+ years of experience working with NetSuite, including support, configuration, or implementation experience.
- Working knowledge of accounting principles and financial processes (GL, AR, AP, financial reporting).
- NetSuite Suite Foundation, Administrator, or ERP Consultant Certification preferred.
- Consulting firm experience preferred.
- Solid organizational and task management skills, with the ability to manage multiple concurrent tickets and projects.
- Strong communication and interpersonal skills, with the ability to build relationships with clients and collaborate effectively with internal teams.
- Demonstrated ability to responsibly explore and adopt firm-approved AI tools to enhance productivity and innovation.
- Continuous learning mindset, with openness to learning and applying emerging technologies including AI and automation.
- Strong analytical and problem-solving skills, with the ability to diagnose and resolve NetSuite configuration issues.
- Must be based in the Philippines.
Responsibilities
- Manage and resolve support tickets throughout the full lifecycle, from initial receipt and triage to resolution and customer communication.
- Support the full optimization lifecycle, including scoping, configuration, testing, and implementation of NetSuite enhancements.
- Collaborate with the Support & Optimization Manager and Lead to ensure client objectives are met on time and within scope.
- Work directly with clients to understand and resolve support issues, or reconfigure NetSuite to meet their expectations across financial modules and accounting workflows.
- Identify support risks and issues and escalate appropriately, contributing to mitigation strategies.
- Ensure support tickets are documented, prioritized, and resolved within agreed-upon timeframes, maintaining client satisfaction.
- Participate in post-engagement reviews to capture lessons learned and contribute to continuous improvement of service delivery.
- Serve as a NetSuite subject matter resource for clients and internal teams, providing guidance on operational and accounting-related configurations.
- Contribute to developing and implementing firm-approved, AI-enabled solutions for clients, in accordance with company policies on data protection, intellectual property, and professional standards.
- Stay informed about emerging AI tools and techniques and collaborate with firm leadership to identify compliant opportunities to enhance client solutions and internal processes.
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