Customer Support Coach
New
C
CloudbedsHospitality Software
Location: Indonesia; PhilippinesFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 1+ years of hospitality experience
- Required Skills
- TroubleshootingCustomer support
Requirements
- 1+ years of hospitality experience in hotels, hostels, BNBs or similar roles (Front Desk, Night Auditor, Revenue Manager, General Manager).
- Native or fluent proficiency in English.
- Excellent communication skills and positive attitude.
- Strong problem-solving skills and emotional intelligence.
- High level of learning agility.
- Compatible graduation course OR 2+ years of proven professional experience in the area.
- Proficiency with computers and software systems.
- Reliable internet/wifi connection.
Responsibilities
- Assist and support existing hotel property customers daily in the use of software.
- Resolve customer inquiries via phone, email, chat, or other media channels.
- Troubleshoot and conduct outbound calls for escalated issues.
- Foster strong customer relationships to drive loyalty, retention, and software adoption.
- Gather customer feedback and requirements for future product releases.
- Create and update training materials and internal support resources.
View Full Description & ApplyYou'll be redirected to the employer's site
