Customer Support Coach
New
C
CloudbedsHospitality Software
Location: PhilippinesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Native or Fluent in English
- Experience
- 1+ years of hospitality experience; more than 2 years of proven experience in the area
- Required Skills
- TroubleshootingCustomer support
Requirements
- 1+ years of hospitality experience in hotels, hostels, BNBs, or similar environments.
- Experience in Front Desk, Night Auditor, Revenue Manager, or General Manager roles.
- Native or fluent English proficiency.
- Excellent verbal and written communication skills.
- Demonstrated problem-solving abilities and high emotional intelligence.
- Strong learning agility.
- Compatible graduation course or 2+ years of proven professional experience in the area.
- Proficiency with computers and software systems.
- Stable high-speed internet/Wi-Fi connection.
- Previous customer service experience is considered a plus.
Responsibilities
- Assist and support existing hotel property customers daily in using software.
- Resolve customer inquiries via phone, email, chat, or other company-supported media.
- Troubleshoot and handle outbound calls for escalated issues.
- Foster strong customer relationships with empathy to drive loyalty, retention, and software adoption.
- Gather customer feedback and requirements for future software releases.
- Develop training materials and maintain up-to-date knowledge of system updates.
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