Technical Solutions Engineer

New
M
MultiplyMiiBuilding Automation
Remote Philippines, Primarily local hours, with some US overlapFull-TimeMiddle
Salary not disclosed
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Job Details

Experience
3–5+ years

Requirements

  • 3–5+ years of hands-on experience in BMS, HVAC controls, building automation, or building controls.
  • Strong understanding of BACnet, particularly BACnet/IP.
  • Practical IP networking knowledge, including IP addressing, DHCP/DNS, VLANs, firewalls, ports, proxies, and NTP.
  • Experience troubleshooting technical issues independently.
  • Experience managing an external customer support or technical support queue.
  • Strong written technical communication skills.
  • Ability to explain complex technical concepts clearly to customers.
  • Ability to work across BMS, networking, device, and cloud-related troubleshooting.

Responsibilities

  • Diagnose and resolve customer technical issues across BMS, HVAC controls, networking, and connected devices.
  • Troubleshoot BACnet integration issues, including point discovery, mapping, communication, and data validation.
  • Diagnose IP networking and connectivity issues involving DHCP, DNS, VLANs, firewalls, proxies, SSL inspection, and NTP.
  • Manage and resolve technical customer support cases through an external support queue.
  • Support Sales with technical questions during the pre-sales process.
  • Communicate complex technical issues clearly to both technical and non-technical audiences.
  • Provide product and engineering teams with feedback on recurring technical issues and customer requirements.
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