Solutions Engineer
New
A
AlpacaFintech Brokerage
Remote - EMEAFull-TimeMiddle
SalaryCompetitive Salary & Stock Options
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Job Details
- Languages
- Native or business-level Turkish; Business-level English
- Experience
- 3+ years
- Required Skills
- GrafanaRESTful APIsJSONPostmanTechnical support
Requirements
- 3+ years of experience supporting enterprise / B2B customers in a technical, sales engineering, or solutions engineering role.
- Experience at API or SaaS-first companies.
- Strong understanding of REST APIs, SDKs, and software integration workflows.
- Hands-on experience with APIs, WebSockets, Postman, Grafana, and JSON.
- Native or business-level Turkish proficiency.
- Business-level English proficiency for global team collaboration.
- Ability to translate complex technical concepts into simple, understandable terms.
- Self-starter capable of managing multiple assignments independently in a startup environment.
Responsibilities
- Provide technical support and relationship management for existing enterprise customers in Turkey / EMEA.
- Partner with Sales and Solutions teams on pre-sales technical discussions, solution design, and API consultations.
- Guide new enterprise customers through API integration, implementation, and onboarding.
- Translate complex business and technical requirements originating in Turkish into specifications for the global engineering team.
- Own technical solutions engagement end-to-end, including discovery calls, solution validation, RFPs, and security questionnaires.
- Coordinate with local regulators, vendors, and partners in Turkish.
- Create solutions support materials and documentation, including Turkish-language collateral.
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