Associate Director, Patient Services
New
J
JobgetherBiopharmaceuticals
This is a remote position in CanadaFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 7–10 years of relevant experience; at least 5 years of experience in patient support programs, patient services, marketing, market access, reimbursement, or patient access
- Required Skills
- Project ManagementData AnalysisCross-functional collaboration
Requirements
- Bachelor’s degree in a relevant discipline such as biotechnology, biomedical sciences, healthcare, or business.
- Approximately 7–10 years of relevant experience in biopharmaceuticals, specialty pharmaceuticals, healthcare, patient services, market access, or reimbursement.
- At least 5 years of experience in patient support programs, patient services, marketing, market access, or patient access, including program operations and vendor management.
- Demonstrated experience leading complex patient-focused programs and driving operational excellence across the patient journey.
- Strong understanding of the Canadian pharmaceutical and healthcare environment.
- Experience managing patient-related projects, programs, vendors, contracts, budgets, and cross-functional initiatives.
- Strong analytical and strategic capabilities, with the ability to translate program data into meaningful business and patient insights.
- Excellent communication, relationship-building, organizational, and project management skills.
- Ability to work proactively and independently with limited supervision.
- Ability to work remotely from Canada and travel approximately 20% as required.
Responsibilities
- Lead the execution of patient support program strategies and annual operating plans, ensuring initiatives align with patient needs, business objectives, and the overall patient journey.
- Provide day-to-day oversight of the patient support program and serve as a key contact for program providers, vendors, and operational partners.
- Plan and manage vendor-led projects and strategic initiatives, ensuring timely delivery, measurable outcomes, quality, and accountability.
- Identify and implement innovative and digital opportunities that improve program efficiency, patient engagement, and stakeholder experience.
- Build and maintain strong partnerships across Sales, Marketing, Market Access, Medical Affairs, Finance, Legal, Compliance, Regulatory, and operational teams.
- Use patient program data to generate actionable insights, improve performance, optimize reporting, and support strategic decision-making.
- Manage contracts, statements of work, purchase orders, budgets, invoices, and financial reporting while monitoring risks and variances.
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