Customer Care Advocate I/II
New
H
Healthcare Management AdministratorsHealthcare Administration
We hire people from across the US (excluding the state of Hawaii and the cities of Los Angeles and San Francisco.), Shifts beginning as early as 6:45 a.m. and ending as late as 6:15 p.m.Full-TimeEntry
Salary24 - 26 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 1-3+ years
- Required Skills
- Microsoft ExcelCommunication SkillsCustomer serviceData entry
Requirements
- 1-3+ years of experience providing service in a call center or provider's office, preferably in the healthcare industry.
- High school diploma or equivalent.
- Strong verbal and written communication skills.
- Strong analytical abilities and attention to detail.
- Extensive keyboarding skills with the ability to document while speaking.
- Ability to maintain conversation flow while typing 40+ WPM.
- Proficiency with Microsoft Office (Word, Excel, Outlook) and instant messaging tools.
- Proven ability to work independently and in a team environment.
- Knowledge of customer service ethics, principles, and procedures.
- Ability to work any assigned shift between 6:45 a.m. and 6:15 p.m.
Responsibilities
- Serve members, providers, brokers, and clients by quoting accurate eligibility, benefits, and claim status information.
- Respond to incoming phone calls and written inquiries.
- Research and troubleshoot inquiries to help callers understand and utilize their benefit plans.
- Advocate for callers by collaborating with internal and external stakeholders to resolve issues.
- Document phone conversations and resolutions accurately using multiple systems.
- Follow up with callers to ensure customer satisfaction and strive for first call resolution.
- Proactively report recurring issues or questions to management.
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