Graduate Programme
New
P
PriceLabsB2B SaaS
Philippines, 4:30 a.m. PHT to 1:00 p.m. PHTFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- Communication SkillsAnalytical SkillsTroubleshootingCustomer support
Requirements
- Demonstrated empathy and patience
- Curiosity and a problem-solving mindset
- Strong analytical background with proficiency in math and numbers
- Solid verbal, written, presentation, and interpersonal communication skills
- Minimum Math score of 2.00 (equivalent to 85% or higher) in 10th grade or most recent Math exam
- Currently residing in the Philippines
- Available to work five days per week between 4:30 a.m. PHT and 1:00 p.m. PHT
Responsibilities
- Take ownership of customer issues reported and see problems through to resolution
- Conduct product walkthroughs and provide resolutions to customers' queries
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Answer questions over email, phone calls, and live video calls
- Find ways to go above and beyond to help customers
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