Supervisor de Vendas Comercial
New
J
JobgetherSales, Customer Service
Remote in BrazilFull-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- Customer serviceCRM
Requirements
- Bachelor's degree in Administration, Commercial Management, Marketing, Business Processes, Pharmacy, or a related field.
- Proven experience leading and managing teams, preferably in Call Center, Contact Center, or Inside Sales.
- Strong experience managing KPIs, targets, productivity, and team performance.
- Demonstrated ability to provide constructive feedback and create individual development plans.
- Expertise in sales processes, CRM systems, sales funnels, and consultative selling.
- Experience structuring and improving customer service or relationship-management processes.
- Ability to interpret performance data and prioritize operational demands.
- Strong communication skills with a results-oriented approach.
- Proactive, organized, and agile professional profile.
- Experience in healthcare, pharmaceutical, or compounding pharmacy environments is a plus.
Responsibilities
- Supervise, guide, and develop the Customer Service and Inside Sales team.
- Monitor sales indicators, targets, productivity, conversion, and retention.
- Encourage consultative selling practices and support strategic negotiations.
- Monitor service levels, SLAs, and customer satisfaction.
- Structure, implement, and improve customer service and commercial processes.
- Manage CRM and commercial management tools for reporting and data analysis.
- Lead performance review meetings and align team with commercial objectives.
- Identify training needs and manage team conflicts to drive continuous improvement.
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