Customer Service Representative (Cantonese or Mandarin Speaking)
New
A
Astrana HealthHealthcare
Source API remote eligibility restrictions: United States, Monday - Friday at 8:30am to 5:00pm PSTFull-TimeEntry
Salary17.5 - 22 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- Cantonese or Mandarin
- Experience
- One year related experience and/or training
- Required Skills
- Microsoft ExcelCustomer service
Requirements
- High School Diploma or GED.
- Fluent in Cantonese or Mandarin.
- One year of related customer service experience and/or training.
- Proficiency in Microsoft applications including Word, Excel, and Outlook.
- Ability to communicate effectively in a professional and respectful manner.
- Ability to maintain strict confidentiality.
- Experience working in a healthcare setting is preferred.
Responsibilities
- Answer daily telephone calls from members, providers, health plans, insurance brokers, collection agents, and hospitals.
- Collect and document member or provider information, concerns, and status updates in the customer service module and NMM Queue system.
- Verify authorization, claims, eligibility, and status for callers.
- Conduct member outreach via telephone or mail and assist with provider appointment scheduling.
- Facilitate transportation arrangements for Medicare and Medi-Cal members.
- Resolve walk-in member concerns and manage member complaints or grievances.
- Provide translations in Spanish, Cantonese, or Mandarin for members and providers.
- Perform outreach projects as assigned by the Member Services management team.
View Full Description & ApplyYou'll be redirected to the employer's site
