Managed Payroll Specialist
New
J
JobgetherPayroll Services
Based in United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- At least 3 years
- Required Skills
- Data AnalysisMicrosoft ExcelCustomer serviceWorkdayReporting
Requirements
- Associate's degree.
- At least 3 years of payroll experience including end-to-end processing, research, and payroll logic.
- At least 3 years of customer service or customer-facing experience.
- Strong understanding of payroll processes, payroll taxes, compliance, and multi-jurisdiction operations.
- Experience supporting payroll year-end activities, W-2 processing, and related reporting.
- Intermediate experience with payroll configuration, preferably in Workday or a comparable platform.
- Advanced proficiency with Microsoft Word and Excel.
- Strong critical-thinking, analytical, mathematical, and organizational skills.
- Ability to manage multiple customers and competing deadlines.
- Experience in an outsourcing environment is preferred.
Responsibilities
- Manage end-to-end payroll support for assigned managed payroll and payroll administration customers, including tax and garnishment services.
- Monitor and resolve customer cases within established service-level agreements.
- Handle escalated payroll issues, conduct root cause analyses, and implement corrective actions.
- Lead recurring weekly, monthly, and quarterly customer calls and participate in service meetings.
- Configure basic to moderately complex Workday payroll elements.
- Support payroll year-end activities, including audit reports and W-2 adjustments.
- Research payroll issues, analyze data, and provide recommendations to customers.
- Maintain accurate payroll service documentation and contribute to process improvements.
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