Pessoa Analista de Sucesso em Licitação
New
J
JobgetherPublic Procurement
Brazil, Monday to Friday schedule, from 8:00 AM to 12:00 PM and 1:30 PM to 6:00 PMFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Data AnalysisCustomer SuccessAccount Management
Requirements
- Higher education completed or in progress in Administration, Law, Public Management, or related fields.
- Previous experience in Customer Success, customer service, account management, or a similar client-facing function.
- Solid experience and practical knowledge of public procurement and bidding processes.
- Strong logical reasoning and the ability to analyze data, information, and customer scenarios.
- Excellent organization and attention to detail to ensure consistent, high-quality deliverables.
- Strong professional communication skills, with the ability to communicate clearly, confidently, and assertively.
- Customer-oriented mindset and ability to build credibility and long-term professional relationships.
- Resilience and emotional maturity to handle pressure, customer resistance, difficult conversations, and multiple priorities.
- Proactive, collaborative, and results-oriented approach.
Responsibilities
- Build and maintain friendly, professional, and trusted relationships with customers across your assigned portfolio.
- Manage customer expectations, understand their needs, and demonstrate delivered value through strategic business reviews and performance discussions.
- Develop engagement strategies for assigned accounts, strengthening relationships and ensuring consistently high levels of customer satisfaction and NPS.
- Identify opportunities for account expansion, additional solutions, and business development based on customer needs and usage patterns.
- Monitor customer health and proactively identify risks, taking action to prevent dissatisfaction, contract instability, and churn.
- Handle churn situations and develop recovery strategies aimed at retaining customers and restoring long-term value.
- Continuously improve customer interactions by deepening product and industry knowledge and applying insights to client challenges.
- Maintain a proactive and productive relationship with customers, supporting loyalty, retention, and sustainable account growth.
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