Test Support Operations Associate - English & French
New
J
JobgetherEducation Technology
Work from anywhere in CanadaFull-TimeMiddle
Salary$60,000–$70,000 CAD annually
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Job Details
- Languages
- English, French
- Required Skills
- Problem SolvingCustomer support
Requirements
- Professional fluency in English and French, both written and spoken.
- Strong organizational skills, with the ability to manage details and prioritize competing tasks.
- Demonstrated problem-solving ability, including the capacity to investigate unexpected situations and determine when escalation is appropriate.
- Strong attention to detail and the ability to recognize incomplete, inconsistent, or unusual information.
- Clear and thoughtful communication skills.
- Comfort working with digital tools and AI technologies to streamline repetitive work.
- Good judgment and a calm, focused approach when working under pressure.
- Ability to collaborate effectively in a fully remote, distributed team.
- Curiosity and a strong learning mindset.
Responsibilities
- Prepare and validate upcoming test cycles, ensuring operational requirements, processes, and documentation are in place.
- Monitor testing activities and respond promptly when unexpected issues or applicant needs arise.
- Investigate operational problems, gather relevant information, determine appropriate next steps, and escalate issues when necessary.
- Support applicant needs, including retakes and other operational requests, while maintaining a fair, consistent, and reliable experience.
- Maintain clear, accurate, and useful operational documentation and identify opportunities to simplify or strengthen processes.
- Use AI and other tools thoughtfully to make recurring work more efficient, consistent, and reliable.
- Collaborate with colleagues across operations, customer success, product, and engineering to resolve issues.
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