Customer Enablement Associate
New
M
MedrioClinical trial software
Remote - Home BasedFull-TimeMiddle
Salary$65,000 - 75,000 USD
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Job Details
- Experience
- 2–4 years of experience
- Required Skills
- ConfluenceSaaSZendesk
Requirements
- Bachelor's degree or equivalent professional experience.
- 2–4 years of experience in customer education, training, technical writing, or customer success.
- Experience within a SaaS or software organization.
- Demonstrated technical aptitude to learn, configure, and troubleshoot software.
- Excellent written and verbal communication skills.
- Experience delivering live training sessions or presentations to external audiences.
- Strong organizational skills and ability to manage multiple content and training projects simultaneously.
- Proficiency in learning management systems (LMS) and knowledge base platforms (e.g., Confluence, Zendesk).
- Understanding of varied learning styles and e-learning design principles.
- Experience in clinical trials or clinical trial software (e.g., EDC) is a plus.
Responsibilities
- Support technical writers in maintaining product user guides, knowledge base articles, and best practice guides.
- Draft clear, customer-facing software release notes explaining new features and changes.
- Design and build curricula and structured content for instructor-led and self-paced training paths.
- Keep documentation and training content updated as products evolve in partnership with Product and Support teams.
- Deliver live, human-led training sessions for onboarding, ongoing education, and advanced feature training.
- Facilitate webinars and workshops to build customer proficiency and confidence.
- Adapt training delivery to diverse audiences while addressing specific customer configuration needs.
- Respond to customer how-to questions and troubleshoot configuration issues in real-time.
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