Commercial Services Representative
New
P
PointClickCareHealth Tech
Remote or MississaugaContractMiddle
Salary28 - 31 CAD per hour
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Job Details
- Required Skills
- SalesforceMicrosoft ExcelMicrosoft OfficeSaaSCRM
Requirements
- Associate's degree or equivalent combination of education and experience in business, finance, or a related field.
- Strong attention to detail and accuracy in a fast-paced environment.
- Strong written and verbal communication skills.
- Proficiency with Microsoft Excel and Office.
- Ability to manage multiple tasks and prioritize competing demands.
- Comfortable working with ambiguity and adapting to change.
- Bachelor's degree preferred.
- Experience with Salesforce or similar CRM/case management tools preferred.
- Exposure to subscription billing, quoting, or contract administration preferred.
- Familiarity with SaaS or subscription-based business models preferred.
- Interest in AI-enabled tools and process automation preferred.
Responsibilities
- Create, review, and process Marketplace quotes ensuring accuracy of pricing, terms, and dates.
- Process product corrections and cancellations according to established policies.
- Validate quote and billing details prior to execution to prevent downstream errors.
- Resolve day-to-day requests from the Shared Services queue.
- Maintain accurate records and documentation in Salesforce.
- Partner with Senior Specialists to support Marketplace and Customer Success teams.
- Follow standardized processes and identify recurring issues for escalation.
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