Workers' Compensation Claims Supervisor
New
J
JobgetherInsurance
Based in United StatesFull-TimeManager
Salary73,345 - 113,247 USD per year
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Job Details
- Experience
- At least 5 years of claims handling experience
- Required Skills
- Microsoft ExcelMicrosoft OfficeCompliance
Requirements
- Bachelor's degree or an equivalent combination of education and relevant professional experience.
- At least 5 years of claims handling experience, with demonstrated knowledge and experience in Workers' Compensation.
- Current Workers' Compensation claims license or certification, maintained throughout employment.
- State certification or licensure as an experienced claims adjuster.
- Strong understanding of workers' compensation claims administration, case management, and cost-containment practices.
- Demonstrated ability to provide technical guidance and develop team members' knowledge of claims practices.
- Strong leadership, supervisory, motivational, and people-development skills.
- Excellent written and verbal communication skills, including demonstrated public speaking ability.
- Strong customer service skills and the ability to build productive relationships with clients, employees, and internal stakeholders.
- Computer proficiency and technical aptitude, including experience with Microsoft Office and Excel.
Responsibilities
- Supervise and support workers' compensation claims staff in their daily operations, ensuring quality, productivity, service, and compliance objectives are consistently achieved.
- Provide technical and jurisdictional guidance on complex claims matters, including compensability, investigations, litigation, case management, and client-specific instructions.
- Monitor adherence to applicable workers' compensation laws, regulations, and mandated reporting requirements.
- Coach, train, and develop team members through ongoing guidance, performance evaluations, and targeted development initiatives.
- Partner with management on recruiting, interviewing, onboarding, and ensuring new employees develop proficiency in required procedures and responsibilities.
- Serve as a liaison for clients and employees by evaluating claim-specific, procedural, and special requests.
- Participate in customer claim reviews, presentations, and other activities that strengthen client relationships.
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