UM Administration Coordinator
J
JobgetherHealthcare Administration
100% remote work across the United StatesFull-Time
Salary39,000 - 49,400 USD per year
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Job Details
- Required Skills
- Customer serviceData entry
Requirements
- Administrative or technical support experience, ideally in a structured operational or customer-focused environment.
- Strong verbal and written communication skills.
- Excellent attention to detail and ability to maintain accuracy with time-sensitive tasks.
- Strong typing, computer navigation, and multitasking skills.
- Ability to organize competing priorities and follow established procedures.
- Customer-focused mindset.
- Reliable internet service with at least 25 Mbps download and 10 Mbps upload speeds.
- Ability to maintain a dedicated, interruption-free, and secure workspace.
- Previous contact center or telephone-based customer service experience (preferred).
- Healthcare experience, including medical terminology, electronic medical records, or utilization review (preferred).
- Familiarity with ICD-10 codes or managed care environments (preferred).
- High school diploma (preferred).
Responsibilities
- Support utilization management policies, procedures, and day-to-day operational activities in accordance with established guidelines.
- Complete routine administrative, clerical, operational, customer support, and computational tasks accurately and within required timeframes.
- Maintain accurate records, documentation, and other information used to support utilization management activities.
- Prioritize assigned work, manage competing deadlines, and consistently meet quality, productivity, and timeliness expectations.
- Assist with activities that promote appropriate member care and services while following defined processes and compliance requirements.
- Identify and escalate questions, issues, or cases that fall outside established guidelines or require additional review.
- Collaborate with internal teams to support operational objectives and maintain efficient workflows.
- Navigate multiple computer applications simultaneously while maintaining accuracy and attention to detail.
- Protect confidential member information and follow applicable privacy, security, and healthcare documentation requirements.
- Perform assigned responsibilities under established procedures and appropriate supervision, contributing to a consistent and reliable member experience.
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