Surgical Scheduling Coordinator
New
A
AgilitiHealthcare Administration
United States, Monday - Friday, 7 am - 4:30 pm CSTFull-TimeMiddle
Salary13.88 - 34.75 USD per hour
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Job Details
- Required Skills
- Microsoft ExcelCustomer serviceTime ManagementHIPAA
Requirements
- High School Diploma or equivalent
- Proven work experience as a Scheduling Coordinator or in Customer Service
- Proficiency in Microsoft Office 365 (Outlook, Word, and Excel)
- Familiarity with call center/ACD phone systems
- Ability to communicate effectively both written and verbal with active listening skills
- Strong problem-solving skills and sound judgment
- Strong time management and organizational skills
- Ability to sit in front of the computer for extended periods
- Separate work area free of distraction for remote work
- Proficiency in Scheduling Software (preferred)
- Knowledge of clinical/medical practice operations, procedures, terminology, and administrative procedures (preferred)
Responsibilities
- Handle both initial inbound and follow-up outbound confirmation calls for scheduling of surgical procedures
- Respond to customer voicemails and emails related to scheduling
- Schedule cases with multiple modalities, confirming next-day schedules, and approving cases via the online scheduling system
- Identify scheduling barriers and implement solutions to improve scheduling results
- Adhere to safety policies, confidentiality requirements, and HIPAA guidelines
- Participate in ongoing training to improve understanding of department offerings
- Assist in other tasks as assigned by the supervisor or manager
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