Senior Manager, Data Strategy and Field Tool Operations
New
J
JobgetherBiotechnology, Pharmaceutical
Remote work opportunity within the United States.Full-TimeManager
Salary$142,000–$187,000
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Job Details
- Experience
- 8+ years
- Required Skills
- Project ManagementAgileBusiness IntelligenceProduct ManagementStakeholder managementTechnical support
Requirements
- Bachelor’s or Master’s degree in Science, Engineering, Information Management, or a related discipline.
- 8+ years of experience within the biotechnology or pharmaceutical industry.
- Strong knowledge of Commercial and Medical Affairs applications and technology solutions.
- Understanding of technology product management, technical product support, service operations, and technology lifecycle practices.
- Experience supporting technology platforms for large and diverse field-user populations.
- Analytical and problem-solving capabilities for managing and provisioning large volumes of data.
- Demonstrated ability to translate business requirements into comprehensive technology solutions.
- Experience managing vendor relationships, service quality, operational KPIs, and support processes.
- Strong project management, presentation, and communication skills.
- Ability to operate effectively within matrixed organizations and influence stakeholders.
- Experience identifying operational risks and developing corrective action plans.
Responsibilities
- Manage daily operations and ongoing technical support for field technology platforms used across Sales, Market Access, Marketing, and Medical Affairs.
- Develop and maintain application runbooks, user guides, FAQs, and training materials.
- Establish robust quality controls and alerts for field applications to address business-impacting issues.
- Support application enhancements by documenting technical specifications and translating business needs into actionable solutions.
- Manage end-to-end service support, including incident resolution and user inquiries.
- Oversee application deployments and production change migrations using version control and agile release practices.
- Manage vendor operations, establish service standards and KPIs, and lead regular performance reviews.
- Coordinate with infrastructure and security teams on upgrades, patching, and threat detection.
- Ensure consistency across data warehouses, reporting platforms, and executive dashboards.
- Drive platform engagement through utilization analysis, onboarding support, and training sessions.
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