Manager, Field Customer Experience
New
J
JobgetherRetail
Based in CanadaFull-TimeManager
Salary90,000 - 115,000 CAD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Microsoft ExcelStakeholder managementPowerPointCoaching
Requirements
- 5+ years of professional experience in retail, training, customer experience, or a related field.
- Demonstrated ability to train, influence, and motivate stakeholders across multiple organizational levels.
- Strong understanding of retail customer experience, selling, service, clienteling, and frontline team development.
- Excellent written and verbal communication skills for engaging with field and senior leadership.
- Strong presentation and interpersonal skills to build relationships across diverse teams.
- Highly organized with the ability to manage multiple projects and shifting priorities.
- Proficiency with Microsoft Office, particularly PowerPoint, Excel, and Word.
- Ability and willingness to travel up to 75% of the time across the assigned region.
- Strong coaching and people-development capabilities.
- Results-oriented mindset with the ability to drive accountability and store performance improvements.
Responsibilities
- Support the implementation of North American omnichannel training and customer development strategies.
- Monitor store KPIs and performance metrics to identify development opportunities and create targeted training plans.
- Serve as the regional customer experience expert, ensuring consistent delivery of brand standards.
- Lead and support onboarding and training programs for store teams, including selling, service, and clienteling.
- Observe and coach store management teams to strengthen leadership capabilities.
- Act as a regional power user for the digital clienteling platform to support store-level adoption.
- Partner with field leadership to drive effective follow-up on customer feedback.
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