Senior Partner Customer Success (Government Healthcare)
New
I
InnovaccerHealthcare Technology
United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 15+ years of experience in government health programs, managed care, or healthcare technology
- Required Skills
- Customer SuccessAccount Management
Requirements
- 15+ years of experience in government health programs, managed care, or healthcare technology.
- Significant experience serving Medicaid, Medicare, CMS, or government health agencies.
- Proven track record of managing and growing complex, multi-stakeholder government accounts.
- Experience navigating procurement cycles, regulatory requirements, and agency politics.
- Experience leading and developing a team of customer success or account management professionals.
- Deep understanding of Medicaid managed care, Medicare Advantage, value-based care, and population health management.
- Ability to translate technology capabilities into program impact and compliance outcomes.
- Proven ability to deliver on retention and growth metrics like CARR, ARR, and NPS.
- Exceptional executive presence and communication skills.
- Ability to manage through influence in complex, matrixed environments.
Responsibilities
- Serve as the senior point of contact for government and public sector accounts.
- Build and sustain trusted relationships with program directors and agency executives.
- Own end-to-end delivery of commitments across the portfolio.
- Lead, develop, and mentor a team of Customer Success Managers and account leaders.
- Drive account retention and expansion to deepen platform adoption.
- Deliver on core performance metrics including CARR, ARR expansion, churn, NPS, and CSAT.
- Partner with cross-functional teams including Sales, Product, and Engineering.
- Manage escalations with professionalism to protect long-term relationships.
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