Ticketing Operations Specialist
M
Museum of Ice CreamTourism, Hospitality
Philippines, Availability for agreed U.S. business-hour overlap and occasional evening or weekend supportContractMiddle
Salary10 - 15 USD per hour
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Job Details
- Languages
- English
- Experience
- 1–2 years
- Required Skills
- Data AnalysisReportingTroubleshootingCustomer support
Requirements
- 1–2 years of experience in customer support, ticketing, reservations, hospitality, tourism, or e-commerce.
- Tech-savvy with the ability to learn and work across multiple systems and platforms.
- Strong attention to detail, organization, and problem-solving skills.
- Strong written and verbal English communication skills.
- Ability to manage multiple requests and priorities independently.
- Experience managing products, pricing, schedules, inventory, or promotions within a digital system.
- Ability to troubleshoot and recognize when an issue requires escalation.
- Must be available for U.S. business-hour overlap.
- Experience with OTA platforms, payment disputes, or fraud review is a plus.
- Experience creating process documentation, SOPs, or training materials is a plus.
Responsibilities
- Maintain ticketing products, schedules, pricing, inventory, and capacity based on business plans.
- Support ticketing setup and system testing for new locations, events, and promotions.
- Manage OTA accounts, booking adjustments, refunds, and operational requests.
- Respond to internal ticketing questions and support Guest Support with escalated guest issues.
- Monitor communication channels and provide timely support for operational requests.
- Assist with payment disputes, fraud-related documentation, and case tracking.
- Maintain recurring reports, operational trackers, and manual data updates.
- Create and maintain SOPs, training materials, and internal knowledge-base content.
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