- Maintain ticketing products, schedules, pricing, inventory, and capacity based on business plans.
- Support ticketing setup and system testing for new locations, events, and promotions.
- Manage OTA accounts, booking adjustments, refunds, and operational requests.
- Respond to internal ticketing questions and support Guest Support with escalated guest issues.
- Monitor communication channels and provide timely support for operational requests.
- Assist with payment disputes, fraud-related documentation, and case tracking.
- Maintain recurring reports, operational trackers, and manual data updates.
- Create and maintain SOPs, training materials, and internal knowledge-base content.
Data AnalysisReportingTroubleshooting+1 more