IT Infrastructure L2 Support
D
D-ployIT Services
EUFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluent in English (spoken and written)
- Required Skills
- Linux
Requirements
- Hands-on experience in infrastructure support or systems administration.
- Exposure to Windows Servers, virtualization (e.g. VMware ESXi or similar), and Microsoft 365.
- Basic experience with server monitoring, alerting, and incident handling.
- Familiarity with Linux operating systems is a plus.
- Ability to work in a managed services environment, supporting multiple client environments.
- Ability to follow standardised processes and documentation.
- Proactive profile with good organisational skills and the ability to prioritise tasks.
- Strong problem-solving mindset; able to work independently as well as within a remote team.
- Experience working in international / multicultural teams.
- Fluent in English (spoken and written).
Responsibilities
- Diagnose, analyze, and resolve issues across Windows Server environments, including failures related to configuration, patching, performance degradation, and system outages.
- Troubleshoot VMware ESXi hosts and virtual machines, focusing on performance issues, resource bottlenecks, connectivity problems, and host/cluster-level incidents.
- Investigate and resolve problems related to Active Directory, Group Policy, authentication, permissions, and domain services health.
- Monitor server health, capacity, performance trends, and respond to system alerts; identify root causes of incidents and implement corrective actions.
- Troubleshoot and support backup and recovery operations, including job failures, restore errors, and disaster recovery scenarios.
- Identify, analyze, and resolve issues across infrastructure services, including storage connectivity, network basics (DNS, DHCP, routing), virtualization components, and shared services.
- Work closely with the service desk and escalation teams to provide deep-dive troubleshooting and ensure timely resolution of incidents, problems, and urgent service requests.
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