Senior Technical Support Engineer, EMEA
H
Horizon3.aiCybersecurity
We are ideally looking for someone to be based hybrid in our Amsterdam office or can be remote in UK, France, Ireland or Spain.Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- AWSDockerPythonBashGCPKubernetesAzureLinuxTerraformAnsible
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent professional experience).
- 5+ years of relevant industry experience in technical support, systems administration, or cloud operations in an enterprise-level environment.
- Strong proficiency in Linux administration, including server configuration, performance tuning, and security hardening.
- Hands-on experience with Docker and containerization technologies (Kubernetes or similar).
- Solid understanding of cloud platforms (AWS, Azure, or GCP) and Infrastructure as Code (IaC) tools like Terraform, Ansible, or CloudFormation.
- In-depth knowledge of networking fundamentals (TCP/IP, firewalls, VPNs, load balancers) and troubleshooting tools (Wireshark, tcpdump).
- Basic scripting skills in Bash, Python, or PowerShell for automation and diagnostics.
- Familiarity with identity management systems (RBAC, SSO, LDAP/Active Directory).
- Background in cybersecurity knowledge (threat detection, vulnerability management, encryption standards).
- Basic understanding of database concepts (SQL vs. NoSQL) and administration.
Responsibilities
- Provide advanced technical support to enterprise customers via phone, email, chat, and remote sessions, troubleshooting issues across cloud, networking, and infrastructure domains.
- Diagnose and resolve customer-reported problems, performing root cause analysis to prevent recurrence and ensure high availability of services.
- Collaborate with engineering, product, and sales teams to escalate and resolve intricate technical challenges, while documenting solutions for knowledge sharing.
- Assist in the deployment and optimization of customer environments, offering guidance on best practices for infrastructure as code (IaC) and containerized applications.
- Monitor and respond to support tickets in a timely manner, maintaining SLAs and contributing to continuous improvement of support processes.
- Mentor junior team members and contribute to internal training resources, fostering a culture of knowledge transfer and technical excellence.
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