D365 CE Senior Functional Consultant
New
M
MCA ConnectIT Consulting
RemoteFull-TimeSenior
Salary$90,000 - $160,000 a year Plus supplemental compensation up to $30,000
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Job Details
- Experience
- 4+ years
- Required Skills
- AgileCRM
Requirements
- 4+ years’ experience implementing or supporting Dynamics 365 Sales, Customer Service, Field Service, Customer Insights, or comparable CRM platforms.
- Working knowledge of Dataverse, model-driven apps, Power Automate, dashboards, basic reporting, Microsoft 365 integration, and user security concepts.
- Ability to produce clear documentation, manage assigned work, communicate status, and collaborate effectively with clients and internal teams.
- Understanding of agile delivery, user stories, acceptance criteria, test management, training, and change/adoption fundamentals.
- Recommended certifications: PL-200; MB-280, MB-230, MB-240, or relevant CE module certifications preferred.
Responsibilities
- Participate in discovery and design sessions to capture business requirements, current-state process issues, future-state process needs, user stories, acceptance criteria, and configuration decisions.
- Configure D365 CE and Power Platform features including model-driven apps, tables, forms, views, dashboards, business rules, business process flows, queues, routing, security roles, and basic automation.
- Prepare functional design documents, process flows, configuration workbooks, test scripts, training materials, and user adoption content.
- Maintain requirements traceability from discovery notes to user stories, functional design decisions, configuration workbooks, test scripts, UAT outcomes, and training/adoption materials.
- Support backlog refinement, sprint demos, CRP/UAT planning, test execution, defect triage, release readiness, go-live support, and hypercare activities.
- Partner with technical consultants on integrations, data migration, reporting, security, and custom extension requirements.
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