Customer Account Manager
H
HarnessSoftware Delivery Platform
Remote within Central Timezone (in the United States), Central TimezoneFull-TimeMiddle
Salary$123,000 — $137,000 USD
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementSalesforceJiraCI/CDDevOpsCustomer SuccessSaaS
Requirements
- 5+ years of experience in Customer Success, Technical Account Management, Program Management, or Professional Services delivery in a SaaS environment.
- Strong working knowledge of modern DevOps practices and CI/CD.
- Experience holding technical discussions with CI/CD, security, and platform engineering teams.
- Demonstrated project-management expertise leading multi-workstream software implementations.
- Proficiency with CRM, customer success, and project-management tools (Salesforce, Gainsight, Jira).
- Strong relationship-building skills at both executive and technical levels.
- Sharp analytical and communication abilities.
- B.S. in Computer Science, Engineering, or a related technical field, or equivalent experience.
- Harness CI/CD/Platform certification.
Responsibilities
- Own the end-to-end customer journey from onboarding and implementation through adoption and value realization.
- Build and execute customer success plans aligned with business goals and track measurable progress.
- Program-manage multi-workstream implementations including milestones, scope, resourcing, and risk.
- Lead engagement cadence such as weekly status meetings and proactive risk management.
- Drive product adoption and resolve customer health risks with urgency.
- Run executive business reviews to showcase ROI and encourage deeper platform adoption.
- Maintain clean project and delivery hygiene across the assigned account portfolio.
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