Client Experience Support - Billing

DoneverseCustomer Experience

Philippines, PST Timezone PreferredFull-TimeMiddle

Salary not disclosed

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Job Details

1–2 years of experience in billing, accounts receivable, accounts administration, customer support, or a related role
Hands-on experience with invoices, payments, outstanding balances, refunds, credits, or account adjustments
Experience using CRM, billing, payment processing, or ticketing systems
Strong numerical and analytical skills with exceptional attention to detail
Excellent written and verbal communication skills
Confidence discussing payment requirements, outstanding balances, and billing concerns with clients
Strong problem-solving and discrepancy-investigation skills
Highly organized and able to manage multiple priorities and deadlines
Comfortable working independently in a remote environment
Strong technical aptitude and ability to quickly learn new systems and platforms
High level of integrity and discretion when handling financial and client information

Respond to billing and account inquiries through live chat, email, and phone
Process payments and manage invoices, account updates, billing records, and related administrative tasks
Monitor outstanding balances and follow up on overdue payments
Assist with payment plans, credits, refunds, billing adjustments, and account reactivations
Investigate billing discrepancies and payment concerns, resolving issues or escalating them when needed
Keep clients informed throughout the resolution process
Identify recurring billing issues and payment risks before they become bigger problems
Work with internal teams to improve billing processes and reduce recurring issues
Maintain accurate, confidential client and financial records while following established processes and SLAs

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