Technical Customer Support
New
S
Sync.comCloud Storage
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 4 years
- Required Skills
- AndroidLinuxiOSTroubleshootingTechnical supportCustomer support
Requirements
- Minimum of 4 years of experience in technical support, customer support, or a related technical role.
- Strong working knowledge of Windows, Mac OS, Linux, iOS, and Android.
- Outstanding written and verbal communication skills.
- Ability to troubleshoot technical issues independently.
- Ability to pick up new tools and systems quickly.
- Flexibility to work evenings, weekends, and holidays.
- Proactive attitude and eagerness to find the best solutions.
Responsibilities
- Provide exceptional technical support to customers using our cloud storage and file sharing platform, resolving technical, account, and billing inquiries.
- Troubleshoot and investigate technical issues using a logical, methodical approach, identifying patterns and delivering effective solutions.
- Collaborate closely with the development and product teams by reproducing issues, escalating bugs, and providing detailed feedback.
- Assist with QA testing and validation of new features and fixes.
- Develop a strong understanding of Sync's products, systems, internal processes, and escalation workflows.
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