Product Operations Manager
New
P
PeopleGroveB2B SaaS EdTech
USAFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5–8+ years
- Required Skills
- JiraProduct OperationsCross-functional Team LeadershipConfluenceProcess improvementData analytics
Requirements
- 5–8+ years of experience in product operations, program management, or a senior product role at a B2B SaaS company.
- Proven experience building or significantly improving release processes in cross-functional environments.
- Strong ability to hold stakeholders accountable and enforce standards across teams.
- Proficiency with standard B2B SaaS tools including Jira and Confluence.
- Demonstrated expertise in cross-functional coordination and process documentation.
- Strong analytical skills with experience building and maintaining data reporting infrastructure.
- Experience standing up a Product Ops function from scratch is a strong differentiator.
- Experience operating at or alongside a Director level with cross-company scope.
- Familiarity with higher education or edtech SaaS environments is a plus.
Responsibilities
- Own the end-to-end release process including calendar management, release notes, and stakeholder communications.
- Ensure cross-functional readiness across Customer Success, Support, and Sales prior to every product release.
- Define and enforce standards for internal release readiness and quality.
- Coordinate cross-functional go-to-market (GTM) logistics, working groups, and GTM material execution.
- Establish product team operating rhythms, including sprint health reporting and quarterly roadmap planning.
- Maintain Jira roadmap boards and track progress toward product goals.
- Develop and manage data reporting infrastructure for product KPIs and health metrics.
- Implement data naming conventions and dashboards in tools like Mixpanel.
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