Medical Records Collection Specialist
New
N
NeoWorkLegal Operations
Philippines, US business hoursFull-Time
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Data entry
Requirements
- Strong written and verbal English communication skills.
- Meticulous attention to detail when handling confidential medical and legal documentation.
- Proven ability to manage multiple open requests simultaneously without missing deadlines.
- Ability to work in process-driven, high-volume settings.
- Persistence and strong follow-up discipline when coordinating with external parties.
- Ability to work independently while maintaining clear communication with team members.
- Proficiency with email, spreadsheets, and web-based systems.
- Prior experience in legal support, medical records management, insurance claims, or back-office administration is preferred.
- Familiarity with case management systems like FileVine or SmartAdvocate is preferred.
- Experience managing high-volume workflows with accuracy metrics above 95% is preferred.
Responsibilities
- Request and retrieve medical records, bills, reports, and supporting documentation from hospitals, clinics, insurance carriers, and police departments.
- Track outstanding requests across multiple parties, maintaining detailed logs of requests and expected delivery dates.
- Follow up persistently with external parties to ensure timely completion and escalate delays.
- Log, route, and maintain all documentation in case management systems with high accuracy.
- Meet quality standards and case file deadlines while managing 15+ open requests.
- Communicate status updates to internal team members regarding case file completion and blockers.
- Identify and flag incomplete or missing documentation to prevent litigation delays.
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