Enterprise Core Implementation Consultant
New
S
SamsaraIoT, SaaS
Remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.Full-TimeSenior
Salary88,979 - 134,590.91 USD per year
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Job Details
- Experience
- 6+ years
- Required Skills
- Project ManagementCustomer SuccessAccount Management
Requirements
- 6+ years of experience in a senior Customer Success, account management, or strategic consulting role.
- Enterprise SaaS experience preferred.
- Proven experience supporting or working with technical products.
- Excellent consultative skills with experience in end-to-end system implementations.
- Strong problem-solving skills with a solutions-oriented mindset.
- Strong priority management and high emotional intelligence.
- Proven track record of building trust and communicating effectively with stakeholders from executives to end-users.
- Bachelor’s degree from a 4-year institution.
- Ability to travel up to 10% of the time, including overnight stays.
Responsibilities
- Ensure customers increase the safety, efficiency, and sustainability of operations with the IoT platform.
- Manage the deployment of technology to large-scale customers to achieve quick time to value.
- Create launch plans and roadmaps to increase product usage.
- Track implementation progress, participation, product adoption, and account health.
- Run training sessions and demonstrate technology to executives and end-users.
- Juggle multiple customer engagements in parallel while collaborating cross-functionally.
- Serve as a mentor to the wider Customer Success and Support teams.
- Deeply understand platform capabilities and explain them to varied customer types.
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