Enterprise Core Implementation Consultant
New
S
SamsaraIoT, Enterprise SaaS
This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.Full-TimeSenior
Salary$88,979 — $134,590.91 USD
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Job Details
- Experience
- 6+ years
- Required Skills
- IoTProblem SolvingStakeholder managementCustomer SuccessAccount ManagementTechnical support
Requirements
- 6+ years of experience in a senior Customer Success, account management, or strategic consulting role.
- Experience supporting or working with technical products.
- Strong priority management and high emotional intelligence.
- Solutions-oriented with strong problem-solving skills.
- Excellent consultative skills with experience in end-to-end system implementations.
- Proven track record of building trust and communicating effectively with executives, product leadership, and end-users.
- Passion for initiative and thriving in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Bachelor’s degree from a 4-year institution.
- Enterprise SaaS experience preferred.
- Experience serving and supporting large-scale business solutions at Fortune 500 companies preferred.
Responsibilities
- Manage the deployment of Samsara technology to large-scale customers to achieve quick time to value.
- Create launch plans and roadmaps to increase product usage.
- Track implementation progress, participation, product adoption, and account health.
- Run training sessions, demonstrate technology, and work through challenges with executives and day-to-day system users.
- Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience.
- Serve as a mentor to the wider Customer Success and Support teams.
- Deeply understand the platform’s capabilities and explain them to customers across various use cases.
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